Some people out there have upgraded to Mac OS X 10.6, a.k.a. Snow Leopard, with less than stellar results, and that is sure making the Apple haters happy.
By my reading of the message boards and reviews, about 9 in 10 of the problems are related to third party software or hardware. When Snow Leopard runs into a driver that won’t work with the system, it puts it in a quarantine, and lets you know that it has done so. Nice, but that means that the hardware that that driver was driving no longer works as expected.
My take on this is that Apple has been the underdog so long, they don’t know how to deal with being popular all of a sudden. Back in the day, they could make changes like this one without fear of problems because back then, none of these vendors supported using their gear on a Mac in the first place. Of course your printer won’t work anymore, the vendor never intended for it to work on a Mac! I’ve yet to hear much complaining from anyone out there whose Mac is equipped with strictly Apple software and peripherals. Using iWork and iLife with your iPod? You’re probably one of the many, many people whose upgrade has been utterly smooth sailing.
What could Apple have done to prevent this?
For starters, they could have avoided playing into Microsoft’s hands by trying to one-up the Windows 7 release. Microsoft has a great OS on their hands this time, perhaps the best Windows that has ever existed, and they’ve made it freely available to power users for so long, they’ve had plenty of time to work out the majority of bugs from it, and so have the third-party vendors. You can be sure that HP is going to have all their drivers in a row for the October 22nd release of Windows 7, whereas with the rushed Snow Leopard, they did not.
Second, Apple needs to let go of some of that secrecy they love so very much. We love Apple products, and if we know what’s coming ahead of time, I suspect that most of us will still buy them. If they had allowed Snow Leopard a nice long gestation period, with an open beta, or at least an appropriately lengthy release to all the vendors who wanted a copy, they’d not be in the boat they’re in now, patching up software and reputations simultaneously.
Finally, get with the vendor program. Don’t see those people as competitors or the opposition – they’re your partners. If you and they work together, you both sell equipment. It’s a win-win situation, three wins if you include the purchaser who can know, with certainty, that the toys they love will work with the computer and OS that they love, in advance. It’s time to be a little less like Linux and a little more like Microsoft in this regard. The big boys want to play in your market, and you’re making it harder for them to do so with any success. So lighten up, open up, and make these relationships into real two-way streets. For your own good and that of the industry.
I just hope that Apple can learn these lessons in time for OS X 10.7, in the future. Because good will is hard to earn in the first place, and harder to win back after you’ve let someone down.
And to all the haters? Best to keep mum. It’s just one month before Windows 7 comes out, and people like your parents buy new computers that won’t work with their ten year old software and fifteen year old scanner and… well, you get the idea.